Rate each statement from 1 (Strongly Disagree) to 5 (Strongly Agree). Answer all 10 statements in this section to continue.
1/10
1. My company tests and measures everything to ensure customer satisfaction.
2. We survey our clients regularly to determine how we can better serve them.
3. We analyse our mistakes as both a company and as individuals and learn from them.
4. We strive for excellence plus one percent.
5. We believe that servicing the client is as important or even more important than making the sale.
6. We choose our clients to fit our way of doing business.
7. We are certain of the needs of our clients and base our company on those needs.
8. Our direction and people can change instantly to meet our customers needs.
9. I would gladly give up or postpone a sale to meet my customer service agenda.
10. Our company continuously under promises and over delivers.